Leadership & Customer Service

Description

Practical training designed for sales associates in retail, convenience stores, supermarkets, and restaurants. It focuses on building strong customer service skills and frontline leadership to create positive customer experiences. Participants will learn how to communicate effectively, handle feedback, and solve problems efficiently—while fostering team engagement and personal accountability. The course highlights the power of engaged employees in driving customer satisfaction, loyalty, and business success, showing how every interaction matters in delivering exceptional service